SD Users' Satisfaction Survey Awards, 2013
Sample Size of 9349 responders

Findings of the SD USERS’ SATISFACTION SURVEY 2013 suggest that today's customer is very sensitive price & quality wise. The higher rating customer is extremely quality conscious still he wants good value for money and thinks UPS to be an integral part of the computing system while at the lower end too the myth “that customer is price sensitive & it’s the price that matters for him” is gone. Today the customer going in for lower rating online UPS is very curious to know the quality of the product and the quality of service he will receive post purchase. He is no more interested in sacrificing quality for price. The survey shows that power protection equipment customers in India primarily evaluate product reliability, maintenance and service capabilities while selecting power protection equipment and hence companies with presence (having a service center) nearer the installation are preferred, this is more true in case of large installations, this is also evident with more higher end UPSs are now being sold by Indian UPS companies compared to earlier.

In the SME segment, suppliers need to actively anticipate the customer needs and offer pioneering solutions with assured services. Manufacturers that leverage this opportunity to distinguish themselves from other peers are likely to gain a strong competitive advantage. Today most corporate are willing to pay a premium for a truly reliable product rather than take the risk of suffering outrages by compromising on quality.

Softdisk believes, though Power continuity & Quality still are the key mantra for success of a UPS System albeit it is the ability of the company to customize its product to customers satisfaction which will turn the tide in its favor.

Energy saving is going to be huge factor in determining the success of UPS equipment. "Manufacturers will need to be more creative and proactive in identifying and grasping presently unexploited opportunities in the field of energy saving. With all suppliers already providing high value to their clients and competition being intense, energy saving differentiation - although very difficult to achieve - will be key to accessing new markets. With increasing value of space, there is an increased focus amongst the new age customers to incorporate higher wattage per cubic inch and demand high power factor for higher efficiency. This is where the Indian manufacturers had lost the plot to the Chinese & Taiwanese companies. With rack mounted version even the high end UPSs are coming with small foot print. However Indian companies are fast catching up.

New vendors who want to position themselves in the Indian Power Conditioners and transient voltage surge suppressors markets are taking the easy way out of R&D and now even the established once need to enhance their capabilities by going the Chinese way. This years survey clearly indicates that trading their way out to win market is no longer yielding success as Rupee went weak against the US$.

Softdisk has always been trying its level best to educate the end-users. We have always maintained that it is for the manufacturers who have to identify the users’ need and provide with cost effective, long term solutions to address them. No wonders, our readers (the end-users) have positioned us as Power Quality Consultants. Our mission is to forge partnerships between Power Protection Equipment manufacturers and end users.

Over all 354 companies reponded to our survey as we reached 690 companies giving SD Ratings 183 of them. For this Softdisk sent over 16000 direct mailers. The result of the survey are based on 9349 responses received to our elaborate questionnaire. The questionnaire in poll format was made available at www.sdawards.in

Efforts were not limited here. Our executives visited nearly 277 installations across various locations through out India, and also over 763 installations were touched thru tele-calling.

A chart depicting the SD Rating
vis-à-vis percentage of satisfaction is given below :

Rating

Percentage of User Satisfaction

A+++

95% & Above.

A++

90% to 94.99%

A+

85% to 89.99%

A

80% to 84.99%

B+++

75% to 79.99%

B++

70% to 74.99%

B+

65% to 69.99%

B

60% to 64.99%

C+++

55% to 59.99%

C++

50% to 54.99%

C+

45% to 49.99%

C

40% to 44.99%

Not Rated

Below 40%.

This year the survey findings were analyzed more analytically by firstly bifurcating Online & Offline/Inline UPS manufacturers separately. UPSs were further bifurcated into Three Phase and Single Phase products in to various kVA categories, measured separately on Quality, After Sales Service, Pre Sales End User Education, Technology advantage vis-à-vis Cost effectiveness which Softdisk considers a must. The manufacturer must be able to identify the need of the end user and feed them with requisite information that will enable them to decide from the plethora of products available in the market, to actually have a quality product at a good enough price.

The Offline/Inline UPS systems were not categorized at this level. This limits by not allowing us to compare APC with say Emerson or Numeric. However it is still the online parallel redundant dual conversion technology which rules the roost when it comes to high-end mission critical applications. However at certain places Solar Energy solutions have gained some acceptance, but all there are at a very nascent stage.

Your magazine is the first to come out with Complete Solar Industry Survey with SD’s Top 5 SPV Manufacturers, SPCU Manufacturers, OffGrid-Rooftop Solar Solutions Providers, Hybrid Grid-Tie Solar Solutions Provider, Solar Lumanaries Suppliers Separately 2012-13.

THIS IS FIRST OF ITS KIND RATING OF SOLAR COMPANIES ANYWHERE IN THE WORLD

As usual we have updated the SD RATINGS, with stale companies earlier in the list being removed and new companies included which serves as a benchmark for quality and price-worthiness. May this survey allows the end-users to take correct decisions, which help their business in the long run.

As usual an effort by SOFTDISK to educate the masses.

SD’s Top 5 Users’ Satisfaction Survey Ratings
for Online UPS Systems above 200 kVA. (Three Phase).

SNo.

Name of the Company

Brand Name

Model Name

Grade

Satisfaction Rating

1

NUMERIC UPS

NUMERIC

DIGITAL HPE 33

A++

95%

2

EMERSON NETWORK POWEREATON

LIEBERT EATON

LIEBERT NX 9395

A++

94%

3

DELTA

DELTA

MODULON DPH

A++

93%

4

UNILINE

UNILINE

D SERIES

A++

92.5%

5

POWERONE MICRO SYSTEMS

POWERONE

PMP PLUS

A++

92%

Best in Product Quality
DELTA, MODULON DPH
NUMERIC, DIGITAL HPE 33
POWERONE, PMP PLUS
EATON, 9395

Best in After Sales Service
NUMERIC UPS
EMERSON
DELTA

Best in Pre Sales End User Education
EMERSON

Best in Technology Advantage vis-a-vis Cost Effectiveness
UNILINE

As the above chart indicates Numeric UPS emerged with top honors securing 95% satisfaction ratings. Numeric & Modulon DPH brand from Delta & PMP Plus from Powerone & Eaton 9395 were adjudged best in product quality. Emerson which was adjudged best in After Sales Service along with Delta & Numeric UPS came a close second with 94% satisfaction rating. Eaton was also adjudged with 94% satisfaction level & A++ rating.

Delta was just 1 percentage point behind, clinching the 3rd spot in the above 200 kVA ratings in the
3 Phase category. Close on the heels was the Uniline which narrowly missed the 3rd spot by 0.5% points, having to satisfy itself with the 4th spot. However Emerson were adjudged best in Pre Sales End User Education.

However Uniline along with Powerone, Bangalore which earned A++ satisfaction rating with 92 percentage point were adjudged Best in Technology Advantage vis-a-vis Cost Effectiveness.

Powerone has over 20, 200 kVA plus installations clinched the 5th spot in the above 200 kVA ratings in this category.

SD’s Top 5 Users’ Satisfaction Survey Ratings
for Online UPS Systems from 60 to 200 kVA. (Three Phase).

SNo.

Name of the Company

Brand Name

Model Name

Grade

Satisfaction Rating

1

ARVI SYSTEMS & CONTROLS
EMERSON NETWORK POWERNUMERIC UPS

ARVILIEBERT NUMERIC

FL-ECT –303, EC-303
LIEBERT NX
DIGITAL HPE I 33

A++

93%

2

DELTA

DELTA

ULTRON DPS

A++

92.5%

3

HYKON INDIA PVT. LTD.

HYKON

GETT60 - GETT200

A++

92%

4

HITACHI HIREL

HIREL

I-6

A++

91.5%

5

POWER ONE MICRO SYSTEMS

POWERONE

PLATINUM PPT & PPM

A++

91%

Best in Product Quality
MODULON NH PLUS, DELTA
LIEBERT NX, EMERSON
NUMERIC, DIGITAL HPE I 33
ARVI, FL-ECT - 303, EC-303

Best in After Sales Service
Delta 
NUMERIC UPS

Best in Pre Sales End User Education
Emerson

Best in Technology Advantage vis-a-vis Cost Effectiveness
POWERONE
HYKON

As the above chart indicates Emerson and Numeric UPS emerged with top honors securing 93% satisfaction ratings. There product Delta’s Ultron DPS, Numeric UPSs Numeric DIGITAL HPE I 33, Liebert NX & Arvi’s ECT-303 were adjudged best in product quality while Delta & Numeric UPS were adjudged best in After Sales Service.

Delta Ultron DPS brand came a close second with 92.5 satisfaction ratings.

Close on the heels were the AETT 3 - AETT 200 Series from Thrissur based Hykon India having a satisfaction rating of 92, the product along with POWERONE Platinum PPT & PPM range was adjudged best in Product Quality vis-à-vis cost Effectiveness Satisfaction Rating.

Hitachi Hi-Rel I-6 Series with a satisfaction rating of 91.5 was adjudged the fourth best, While Uniline grabbed the 5th spot with a satisfaction rating of 91%.

Emerson were adjudged the best in terms of End-User education.

 

SD’s Top 5 Users’ Satisfaction Survey Ratings for
Online UPS Systems 10 to 60 kVA. (Three Phase).

SNo.

Name of the Company

Brand Name

Model Name

Grade

SatisfactionRating

1

NUMERIC UPS 
TECHSER POWER

NUMERIC
TECHSER

HPE SERIES
TECH UPS

A++

94%

2

UNILINE ENERGY SYSTEMS 
POWERONE MICRO SYSTEMS

UNILINE
POWERONE

UNILINE
PMS/PMP

A++

93%

3

ARVI SYSTEMS & CONTROLS
MICROTEK INTERNATIONAL

ARVI
MICROTEK

EC-303
MAX POWER

A++

92%

4

HYKON INDIA PVT. LTD.

HYKON

GETT10 - GETT50

A++

91.5%

5

ASIA POWERCOM

ASIA POWER

APLF SERIES

A++

91%

Best in Product Quality
NUMERIC UPS HPE Series
TECH UPS, TECHSER
GETT5 - GETT50, HYKON
 

Best in After Sales Service
NUMERIC UPS
UNILINE

Best in Pre Sales End User Education
ASIA POWERCOM

Best in Technology Advantage vis-a-vis Cost Effectiveness
POWERONE
UNILINE

As the above chart indicates Numeric UPS, Techser Power, emerged with top honors securing 94% satisfaction ratings. Numeric HPE Series, TECH UPS from TECHSER, GETT5 - GETT50 from Hykon India were adjudged best in terms of Product Quality.

Uniline Energy Systems, & Powerone Micro systems with 93% satisfaction rating clinched the second spot in the Users’ Satisfaction Survey, 2013. Numeric, along with Uniline were adjudged best in After Sales Service. Asia Powercom earned the distinction of being the Best in Pre Sales End User Education.

Microtek International and Arvi Controls & Systems clinched the 3rd spot in this category with 92% satisfaction level. Close on the heels was Thrissur based Hykon which managed to clinch 91.5% satisfaction ratings clinching the fourth spot. 

AsiaPowercom from APLF India with 91 % satisfaction level clinched the 5th spot in this category. Asia Powercom was adjudged Best in Pre Sales End User Education. 

Uniline along with Powerone were adjudged Best in Technology Advantage vis-a-vis Cost Effectiveness.

SD’s Top 5 Users’ Satisfaction Survey Ratings 
for Online UPS Systems upto 10 kVA. (Single Phase)

SNo.

Name of the Company

Brand Name

Model Name

Grade

Satisfaction Rating

1

EMERSON
NUMERIC UPS
UNILINE

LIEBERT
NUMERIC
UNILINE

7500 S
HP SERIES
MAXI POWER

A++

94%

2

POWERONE
TECHSER POWER

POWERONE
TECHSER

COMPOWER
TECH UPS

A++

93%

3

CONSUL
DELTA

CONSUL
DELTA

MEGALINE
AMPLON RT

A++

92%

4

TRITRONICS

TRITRONICS

TINY TRITRON

A++

91.5%

5

NEXUS

NEXUS

NEXUS

A++

91%

Best in Product Quality
NUMERIC UPS, HP Series
TECH UPS, TECHSER
Amplon RT Series, DELTA

Best in After Sales Service
NUMERIC UPS
UNILINE
NEXUS POWER

Best in End User Education
DELTA

Best in Technology
Advantage vis-a-vis Cost Effectiveness

NUMERIC UPS
UNILINE

As the above chart indicates Delta, Emerson, Numeric and Uniline emerged with top honors securing 94% satisfaction ratings. Numeric HP Series from Novateur, TECH UPS from TECHSER and AMPLON RT Series from DELTA were adjudged best in terms of Product Quality. 

Powerone Micro Systems & Techser Power with 93% satisfaction rating clinched the 2nd spot in the Users’ Satisfaction Survey, 2013.

Delta Consul clinched the 3rd spot in this category with 92% satisfaction level. Close on the heels were Tiny Triton from Tritronics India which managed to clinch 91.5% satisfaction ratings clinching the fourth spot. 

Nexus with 91 % satisfaction level clinched the 5th spot in this category. 

Numeric, Uniline along with Nexus Power System was adjudged best in providing After Sales Service.

SD’s Top 5 Users’ Satisfaction Survey Ratings
for
Offline UPS Systems

SNo.

Name of the Company

Brand Name

Model Name

Grade

Satisfaction Rating

1

NUMERIC UPS

NUMERIC

HP SERIES

A++

94%

2

WeP PERIPHERALS LTD

WEP

ECO SERIES

A++

93%

3

UNILINE ENERGY SYSTEMS
ELENT ELECTRONICS

UNILINEELENT

SMART POWER
ELENT

A++

92.5

4

MICROTEK INTERNATIONAL

MICROTEK

HERITAGE GOLD

A++

92%

5

NEXUS POWER SYSTEMS

NEXUS

NX SERIES

A++

91%

Best in Product Quality 
NUMERIC, HP Series
600 VA ECO, WeP

Best in After Sales Service

NUMERIC UPS
UNILINE
NEXUS
MICROTEK

Best in Technology Advantage vis-a-vis Cost Effectiveness 
ELENT
NUMERIC UPS

As the above chart indicates Novateur’s Numeric HP Series topped the chart with 94% satisfaction levels. 

Another UPS 600 VA ECO from WeP Peripherals came a close second in the over all rating with 93% satisfaction level, these product were also adjudged having the Best Product Quality. 

Next in line was Uniline & Elent bagging overall 3rd spot by clinching 92.5% satisfaction level. 

Elent along with Numeric had the distinction of having been judged Best in Technology Advantage vis-à-vis Cost-Effectiveness. However it was Novateur, Uniline and Nexus & Microtek which emerged as the best in terms of After Sales Service. 

Microtek made mark in UPS with its Heritage Gold Series clinching 92% satisfaction level to clinch the 4th spot. They are also adjudged best in After Sales Service. 

Nexus Power Systems having one of best service network clinched the fifth spot with 91% satisfaction level for their NX series. 

SD's Most Innovative UPS of the Year 2013

This award made to
SRC3KUXI
from APC by Schneider Electric
Schneider Electric IT Business India Pvt. Ltd.

Schneider Electric IT Business India Pvt. Ltd., the global leader in critical power and cooling, today introduced its Double Conversion Online Smart UPS SRC2KUXI (2KVA) and SRC3KUXI (3KVA) UPS Models, developed specifically for harsh power conditions in India. These very versatile double-conversion UPS expand APC by Schneider Electric's award-winning Smart-UPS On-Line product line, offering novel features such as Green Mode, Remote management, Generator compatibility and Parallel redundancy amongst others, because of which the UPS helps save approximately Rs 4000 to Rs 6000 a year on electricity bills.

The new SmartUPS ensures availability, manageability and adaptability for any installation need. Usually the maximum impact of the increasing power deficit is borne by organizations in Tier II and III cities, especially the Small and Medium enterprises. These emerging enterprises are often plagued by unpredictable power disturbances like spikes, surges and black outs. They are increasingly opting for solutions that will not only ensure smooth running of their critical facilities and server rooms during long power outages, but also be energy efficient to reduce energy costs. 

Adaptability

The SmartUPS is compatible to a wide range of generators, it also ensures tight voltage & frequency regulation, zero transfer time for reactive loads, longer battery backup and extended run capability making it an ideal solution for the harsh environments of Tier II & III cities. The SmartUPS units are also easily adaptable to any space thanks to the optional tower mounting and rack mounting configuration.

Availability

The Smart UPS comes with Long battery backup and a 1000 W in-built charger that re-charges batteries in no time. This ensures additional runtime with uninterrupted power load. The self-powered bypass ensures seamless power to the load and allows UPS to be switched on even when batteries are not connected. Additionally, the capability to parallel two units for redundancy ensures better availability.

Manageability

Today the IT Managers are looking at options that allow them to remotely manage their critical facilities or server rooms without actually being present on the site at all times. The new SmartUPS range comes with Smart Slot, which allows users to opt for a Network Management Card or a GSM Card. The GSM remote monitoring card, another first in the market from APC by Schneider Electric, allows the user to easily monitor all parameters of the UPS’ health and its environment by SMS. Alternatively, one may use the PowerChute Business Edition UPS management software and a Network Management Card for monitoring the UPS on the Network.

Speaking about the launch M Gurudutt, Director Channel Business, Schneider Electric IT Business, said “We have always endeavored to meet the growing needs of the customer and the new SmartUPS Online 2kVA and 3kVA range is a step in that direction. Backed by strong R&D support, global leadership in technology and a deep understanding of the Indian market, the revolutionary SmartUPS comes packed with high end features. We are highly optimistic that with this launch we will be able to cater to a wider segment of the audience, specially the budding enterprises in Tier II and III markets.”

The primary advantage of this UPS is the Best in class output efficiency of over 90 per cent at full load, which can be further augmented by the Green Mode feature to provide an efficiency of up to 97 per cent.

SD Awards
SD's UPS AWARDS
SD's UPS Awards 2023
Survey Highlights
How They Faired
SD's Power Electronic Industry Analysis,
Year Ending March 2023
SD's Top 10
Power Electronic Companies
SD's Top 10
Indian Power Electronic Companies
SD's Top 5
Online UPS Manufacturers
SD's Top 3
Line-Interactive UPS Manufacturers
SD's Top
Home UPS/CVT/Inverter Company
Special Awards
SD's UPS SURVEY
SD's UPS Users' Choice Awards 2023
Companies to Watch
SD Users' Satisfaction Rating
SD's SOLAR AWARDS
SD's Solar Market Analysis 2023
SD's Top 5, Indian Rooftop Solutions Company of the year ending March 2022-2023
SD's Top 3, Indian Grid Sharing Solar Power Solution Provider of the year 2022-2023
SD's Top 5, Indian SPCU (Non String) Manufacturers of the year 2022-2023
SD's Top 3, Indian Off-Grid / Hybrid Solar Power Solution Provider of the year 2022-2023

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