SD Users'
Satisfaction Survey Awards, 2014
Sample Size of 9529 responders |
Findings of the SD USERS’ SATISFACTION SURVEY 2014 suggest that today's
customer is very sensitive price & quality wise. The higher rating
customer is extremely quality conscious still he wants good value for
money and thinks UPS to be an integral part of the computing system
while at the lower end too the myth “that customer is price sensitive &
it’s the price that matters for him” is gone. Today the customer going
in for lower rating online UPS is very curious to know the quality of
the product and the quality of service he will receive post purchase. He
is no more interested in sacrificing quality for price. The survey shows
that power protection equipment customers in India primarily evaluate
product reliability, maintenance and service capabilities while
selecting power protection equipment and hence companies with presence
(having a service center) nearer the installation are preferred, this is
more true in case of large installations, this is also evident with more
higher end UPSs are now being sold by Indian UPS companies compared to
earlier.
In
the SME segment, suppliers need to actively anticipate the customer
needs and offer pioneering solutions with assured services.
Manufacturers that leverage this opportunity to distinguish themselves
from other peers are likely to gain a strong competitive advantage.
Today most corporate are willing to pay a premium for a truly reliable
product rather than take the risk of suffering outrages by compromising
on quality.
Softdisk believes, though Power continuity & Quality still are the
key mantra for success of a UPS System albeit it is the ability of the
company to customize its product to customers satisfaction which will
turn the tide in its favor.
A
chart depicting the SD Rating
vis-à-vis percentage of satisfaction is given below : |
Rating |
Percentage of User
Satisfaction |
A+++ |
95% & Above. |
A++ |
90% to 94.99% |
A+ |
85% to 89.99% |
A |
80% to 84.99% |
B+++ |
75% to 79.99% |
B++ |
70% to 74.99% |
B+ |
65% to 69.99% |
B |
60% to 64.99% |
C+++ |
55% to 59.99% |
C++ |
50% to 54.99% |
C+ |
45% to 49.99% |
C |
40% to 44.99% |
Not
Rated |
Below 40%. |
Energy saving is going to be huge factor in determining the success
of UPS equipment. "Manufacturers will need to be more creative and
proactive in identifying and grasping presently unexploited
opportunities in the field of energy saving. With all suppliers already
providing high value to their clients and competition being intense,
energy saving differentiation - although very difficult to achieve -
will be key to accessing new markets. With increasing value of space,
there is an increased focus amongst the new age customers to incorporate
higher wattage per cubic inch and demand high power factor for higher
efficiency. This is where the Indian manufacturers had lost the plot to
the Chinese & Taiwanese companies. With rack mounted version even the
high end UPSs are coming with small foot print. However Indian companies
are fast catching up.
New vendors who want to position themselves in the Indian Power
Conditioners and transient voltage surge suppressors markets are taking
the easy way out of R&D and now even the established once need to
enhance their capabilities by going the Chinese way. This years survey
clearly indicates that trading their way out to win market is no longer
yielding success as Rupee went weak against the US$.
Softdisk has always been trying its level best to educate the
end-users. We have always maintained that it is for the manufacturers
who have to identify the users’ need and provide with cost effective,
long term solutions to address them. No wonders, our readers (the
end-users) have positioned us as Power Quality Consultants. Our mission
is to forge partnerships between Power Protection Equipment
manufacturers and end users.
Over all 349 companies responded to our survey as we reached 673
companies giving SD Ratings 183 of them. For this Softdisk sent over
18000 direct mailers. The result of the survey are based on 9529
responses received to our elaborate questionnaire. The questionnaire in
poll format was
made available at www.sdawards.in
Efforts were not limited here. Our executives visited nearly 349
installations across various locations through out India, and also over
500 installations were touched thru tele-calling.
This year the survey findings were analyzed more analytically by firstly
bifurcating Online & Offline/Inline UPS manufacturers separately. UPSs
were further bifurcated into Three Phase and Single Phase products in to
various kVA categories, measured separately on Quality, After Sales
Service, Pre Sales End User Education, Technology advantage vis-à-vis
Cost effectiveness which Softdisk considers a must. The manufacturer
must be able to identify the need of the end user and feed them with
requisite information that will enable them to decide from the plethora
of products available in the market, to actually have a quality product
at a good enough price.
The Offline/Inline UPS systems were not categorized at this level.
This limits by not allowing us to compare APC with say Emerson or
Numeric. However it is still the online parallel redundant dual
conversion technology which rules the roost when it comes to high-end
mission critical applications. However at certain places Solar Energy
solutions have gained some acceptance, but all there are at a very
nascent stage. Your magazine is the first to come out with Complete
Solar Industry Survey with SD’s Top 5 SPV Manufacturers, SPCU
Manufacturers, OffGrid-Rooftop Solar Solutions Providers, Hybrid
Grid-Tie Solar Solutions Provider separately 2013-14.
THIS IS FIRST OF ITS KIND RATING OF SOLAR COMPANIES ANYWHERE IN
THE WORLD As usual we have updated the SD RATINGS, with stale
companies earlier in the list being removed and new companies included
which serves as a benchmark for quality and price-worthiness. May this
survey allows the end-users to take correct decisions, which help their
business in the long run.
As usual an effort by SOFTDISK to educate the masses.
|
SD’s Top 5 Users’
Satisfaction Survey Ratings for
Online UPS Systems above 200 kVA. (Three
Phase).
SNo. |
Name of the Company |
Brand Name |
Model Name |
Grade |
Satisfaction
Rating |
1 |
NUMERIC UPS |
NUMERIC |
DIGITAL HPE 33 |
A++ |
95% |
2 |
EMERSON NETWORK POWER |
LIEBERT |
LIEBERT NX |
A++ |
94% |
3 |
UNILINE |
UNILINE |
D SERIES |
A++ |
93% |
4 |
POWERONE MICRO SYSTEMS |
POWERONE |
PMP PLUS |
A++ |
92.5% |
5 |
CONSUL NEOWATT POWER SOLUTION |
CONSUL |
FALCON 5000 |
A++ |
92% |
Best in
Product Quality
NUMERIC,
DIGITAL HPE 33
POWERONE, PMP PLUS
CONSUL, FALCON 5000
Best in After Sales Service
NUMERIC
UPS
EMERSON
Best in Pre Sales End User
Education
EMERSON
Best in Technology Advantage
vis-a-vis Cost Effectiveness
UNILINE
POWERONE |
As the above chart indicates Numeric UPS emerged with top honors
securing 95% satisfaction ratings. Numeric & FALCON 5000 brand from
CONSUL & PMP Plus from Powerone were adjudged best in product quality.
Emerson which was adjudged best in After Sales Service along with
Numeric UPS came a close second with 94% satisfaction rating.
UNILINE was just 1 percentage point behind, clinching the 3rd spot in
the above 200 kVA ratings in the
3 Phase category. Close on the heels was the POWERONE which narrowly
missed the 3rd spot by 0.5% points, having to satisfy itself with the
4th spot. However Emerson were adjudged best in Pre Sales End User
Education.
However Uniline along with Powerone, Bangalore which earned A++
satisfaction rating with 92 percentage point were adjudged Best in
Technology Advantage vis-a-vis Cost Effectiveness.
CONSUL has over 20 plus installations to its credit & clinched the 5th
spot in the above 200 kVA ratings in this category.
|
SD’s Top 5 Users’ Satisfaction Survey
Ratings for
Online UPS Systems from 60 to 200 kVA. (Three Phase).
SNo. |
Name of the Company |
Brand Name |
Model Name |
Grade |
Satisfaction
Rating
|
1 |
DELTA
NUMERIC UPS |
DELTA
NUMERIC |
ULTRON DPS
DIGITAL HPE I 33
|
A++ |
93% |
2 |
EMERSON NETWORK POWER |
LIEBERT |
LIEBERT NX |
A++ |
92.5% |
3 |
HYKON INDIA PVT. LTD. |
HYKON |
GETT60 - GETT200 |
A++ |
92% |
4 |
CONSUL NEOWATT |
MEGATECH |
MAXIMA |
A++ |
91.5% |
5 |
POWER ONE MICRO SYSTEMS |
POWERONE |
PLATINUM PPT & PPM |
A++ |
91% |
Best in Product
Quality
ULTRON DPS, DELTA
NUMERIC, DIGITAL HPE I 33
HYKON GETT 60 - 200
Best in After Sales
Service
Delta
NUMERIC UPS
LIEBERT NX
Best in Pre Sales
End User Education
Emerson
Best in Technology Advantage vis-a-vis Cost Effectiveness
POWERONE
HYKON
|
As the above chart indicates Delta and Numeric UPS
emerged with top honors securing 93% satisfaction ratings. There
product Delta’s Ultron DPS & Numeric UPSs Numeric DIGITAL HPE I
33 & Hykon GETT 60-200 were adjudged best in product quality while
Delta, Numeric UPS & Emerson’s Libert NX were adjudged best in
After Sales Service.
Emerson Liebert NX brand came a close second with
92.5 satisfaction ratings.
Close on the heels were the GETT 3 - GETT 200
Series from Thrissur based Hykon India having a satisfaction rating of
92, the product along with POWERONE Platinum PPT & PPM range.
Next in the list were Megatech Maxima from Consul
Neowatt Power Solutions Pvt. Ltd. With 91.5% satisfaction level
clinched the 4th spot in this category.
POWERONE Platinum PPT & PPM range was adjudged
best in Product Quality vis-à-vis cost Effectiveness Satisfaction
Rating. PowerOne were rated 5th in SD Users’ Satisfaction rating
with 91% points.
Emerson were adjudged the best in terms of End-User
education.
|
SD’s Top 5 Users’ Satisfaction Survey Ratings for
Online UPS Systems 10 to 60 kVA. (Three Phase).
SNo. |
Name of the Company |
Brand Name |
Model Name |
Grade |
Satisfaction
Rating |
1 |
NUMERIC UPS
TECHSER POWER |
NUMERIC
TECHSER |
HPE SERIES
TECH UPS |
A++ |
94% |
2 |
UNILINE ENERGY SYSTEMS
POWERONE MICRO SYSTEMS |
UNILINE
POWERONE |
UNILINE
PMS/PMP |
A++ |
93% |
3 |
MICROTEK INTERNATIONAL |
MICROTEK |
MAX POWER |
A++ |
92% |
4 |
SWITCHING AVO ELECTRO POWER LTD. |
AVO |
AVO |
A++ |
91.5% |
5 |
NEXUS POWER |
NEXUS |
NEXUS |
A++ |
91% |
Best in Product
Quality
NUMERIC UPS HPE Series
TECH UPS, TECHSER
Best in After Sales
Service
NUMERIC UPS
UNILINE
Best in Pre Sales End User Education
NEXUS
Best in Technology
Advantage vis-a-vis Cost Effectiveness
POWERONE
UNILINE
NEXUS
|
As the above chart indicates Numeric UPS, Techser
Power, emerged with top honors securing 94% satisfaction ratings. Numeric
HPE Series & TECH UPS from TECHSER, were adjudged best in terms of
Product Quality.
Uniline Energy Systems, & Powerone Micro systems
with 93% satisfaction rating clinched the second spot in the Users’
Satisfaction Survey, 2014. Uniline along with Powerone were adjudged
Numeric, along with Uniline were adjudged best in After
Sales Service.
Nexus earned the distinction of being the Best in Pre
Sales End User Education. Microtek International clinched the 3rd spot in
this category with 92% satisfaction level. Close on the heels was Kolkatta
based Switching AVO Electro Power Ltd. which managed to clinch 91.5%
satisfaction ratings clinched the fourth spot.
Delhi based Nexus Power fwith 91 % satisfaction level
clinched the 5th spot in this category. Nexus along with Powerone &
Uniline was adjudged Best in Technology Advantage vis-a-vis Cost
Effectiveness.
|
SD’s Top 5 Users’ Satisfaction Survey Ratings for
Online UPS Systems upto 10 kVA. (Single Phase).
SNo. |
Name of the Company |
Brand Name |
Model Name |
Grade |
Satisfaction
Rating
|
1 |
EMERSON
NUMERIC UPS
UNILINE
|
LIEBERT
NUMERIC
UNILINE
|
7500 S
HP SERIE
SMAXI POWER
|
A++ |
94% |
2 |
POWERONE
TECHSER POWER |
POWERONE
TECHSER
|
COMPOWER
TECH UPS
|
A++ |
93% |
3 |
CONSUL DELTA |
CONSULDELTA |
MEGATECH
AMPLON RT
|
A++ |
92% |
4 |
ELECTRONICS & CONTOLS |
RENATA |
RENATA 1-20 KVA |
A++ |
91.5% |
5 |
NEXUS |
NEXUS |
NEXUS |
A++ |
91% |
Best in Product
Quality
NUMERIC UPS, HP
Series
TECH UPS, TECHSER
Amplon RT Series, DELTA
Best in After Sales
Service
NUMERIC UPS
UNILINE
NEXUS POWER
Best in End User Education
DELTA
Best in Technology
Advantage vis-a-vis Cost Effectiveness
NUMERIC UPS
UNILINE
|
As the above chart indicates Delta, Emerson, Numeric
and Uniline emerged with top honors securing 94% satisfaction ratings.
Numeric HP Series from Novateur, TECH UPS from TECHSER and AMPLON RT
Series from DELTA were adjudged best in terms of Product Quality.
Powerone Micro Systems & Techser Power with 93%
satisfaction rating clinched the 2nd spot in the Users’ Satisfaction
Survey, 2014.
Delta Consul clinched the 3rd spot in this category
with 92% satisfaction level.
Close on the heels were Renata from Electronics &
Controls Power Systems Pvt. Ltd., managed to clinch 91.5% satisfaction
ratings clinching the fourth spot. Nexus with 91 % satisfaction level
clinched the 5th spot in this category.
Numeric, Uniline along with Nexus Power System was
adjudged best in providing After Sales Service.
|
SD’s Top 5 Users’ Satisfaction Survey Ratings for
Offline UPS Systems.
SNo. |
Name of the Company |
Brand Name |
Model Name |
Grade |
Satisfaction
Rating
|
1 |
NUMERIC UPS |
NUMERIC |
HP SERIES |
A++ |
94% |
2 |
UNILINE ENERGY SYSTEMS |
UNILINE |
SMART POWER |
A++ |
93% |
3 |
ELENT ELECTRONICS |
ELENT |
ELENT |
A++ |
92.5 |
4 |
MICROTEK INTERNATIONAL |
MICROTEK |
HERITAGE GOLD |
A++ |
92% |
5 |
NEXUS POWER SYSTEMS |
NEXUS |
NX SERIES |
A++ |
91% |
Best in Product
Quality NUMERIC, HP Series
Best in After Sales
Service
NUMERIC UPS
UNILINE
NEXUS
MICROTEK
Best in Technology
Advantage vis-a-vis Cost Effectiveness
ELENT
NUMERIC UPS
|
As the above chart indicates Novateur’s Numeric HP
Series topped the chart with 94% satisfaction levels.
Another UPS BRAND Uniline came a close second in the
over all rating with 93% satisfaction level, these product were also
adjudged having the Best Product Quality.
Next in line was Elent bagging overall 3rd spot by
clinching 92.5% satisfaction level.
Elent along with Numeric had the distinction of having
been judged Best in Technology Advantage vis-à-vis Cost-Effectiveness.
However it was Numeric, Uniline and Nexus & Microtek which emerged as
the best in terms of After Sales Service.
Microtek made mark in UPS with its Heritage Gold Series
clinching 92% satisfaction level to clinch the 4th spot. They are also
adjudged best in After Sales Service.
Nexus Power Systems having one of best service network
clinched the fifth spot with 91% satisfaction level for their NX series.
|
SD's Most Innovative UPS of the
Year 2013
This award made to
Proxy Online UPS
from ARVI
SYSTEMS & CONTROLS Pvt. Ltd.
|
SALIANT FEATURE :
Back-up UPS in excess of 3KVA have longer change-over
time and is susceptible to rebooting and so called fast-change-over time
static UPS do not mains voltage conditioning which affects the life of the
connected gadgets and equipment. Therefore PC users are forced to opt for
Online UPS in excess of 3KVA power capacity. Using the conventional
line-interactive UPS or static UPS above 3KVA has serious trade-offs and
customers who are aware of it would not opt for this solution even if
criticality involved in their process is very minimum. The Proxy Online
UPS ensures zero-change-over-time (Safe -no rebooting even if servers are
used) as well as offers mains voltage conditioning. The static UPS
by-passes 170-255VAC to the load which results in pre-mature failure of
connected loads.(PC, printers, LED TV, home theatre, LED lights etc).
Consumers who often connect the above gadgets to their inverters / static
UPS are not aware about the danger of pre-mature failure of their huge
investment gadgets. Few technocrat consumers opt for Online UPS (but payup
huge sum in terms of initial investment). The running cost due to double
conversion losses and cost of battery replacement as Online UPS needs more
number of batteries. The cost of floor space occupied by Online UPS is
also more.
In a nut shell if Pure sinewave with mains voltage
conditioning with zero-transfer-time is the need then Proxy Online UPS is
the smart choice.
Application :
PC labs of schools & colleges, home application,
small PC-AC
are most suited for Proxy Online UPS.
Advantage & features of Arvi proxy Online UPS over regular Online
UPS include :
-
Zero transfer time
as in Online UPS, thus will systems not reboot an ideal replacement to
an Online UPS with 30-40% savings in electricity bill.
-
AVR in ARVI Proxy Online UPS provides good voltage
regulation during mains mode, thus giving the near Online UPS protection
to the connected load.
-
Less number of batteries compared to an Online,
lesser cost of investment in Batteries, lower cost of replacement
without compromise on data protection.
-
Solar compatible, using the ARVI make external DSP
solar MPPT based solar charge controller and management console, the
same can be converted into a solar based UPS.
-
Low initial cost, lower running and maintenance cost,
occupies lesser floor space and lower cost of battery replacement
compared to Online UPS.
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